Exchanges & Returns

We want you to love your shoes. If you’re not completely satisfied with your purchase, we’re here to make it right.

We gladly accept returns or exchanges of unworn, non-sale shoes within 30 days of the delivery date. Shoes must be returned in their original condition and packaging.

How It Works

1.      Initiate Your Return: contact our customer service at help@elaleather.com to start the process.

2.      Free Return Shipping: We’ll provide a prepaid return label – no extra cost to you.

3.      Full Refund or Exchange: Choose between a full refund to your original payment method or an exchange for a different size or style.

Exclusions

·         Sale or clearance items are final sale and not eligible for return.

·         Worn or damaged shoes may not qualify for a full refund.

Still have questions? Reach out to us at help@elaleather.com – we’re happy to help!